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Knowledge Base YDOC
For patients
Reviews
How to leave a review on the YDOC portal
Recommendations for writing reviews
How to write a review correctly from a legal point of view
Who can write a review?
How we check reviews
When do we request confirmation based on reviews?
What document can confirm the authenticity of the review?
How to add a review
Why the review may be rejected and how to fix it for resending
How to delete your review from the YDOC portal
Why was the review moved to another page?
The review was rejected. What happens next
Make an appointment
How to choose a doctor on the YDOC portal
How to find a clinic on the YDOC portal
How to find a clinic by type of service or diagnosis on the YDOC portal
Clinics
Registration and possibilities of the clinic's personal account
How to register a clinic on the portal
Adding a clinic to the catalog of the YDOC portal
Managing Clinic network pages
Setting up the clinic's work schedule
Price list update
Editing the list of clinic doctors
Doctors' treatment profile
Rules for placing images and videos on clinic pages
Setting up a doctor's appointment
Reviews
How we check reviews
How reviews are moderated
A reminder for the clinic and the doctor: how to help a patient when leaving a review
What should I do if a negative review appears on the clinic's page?
How can the clinic respond to the patient's feedback
Rules for posting responses to reviews
Private chat with a patient
What will happen to patient reviews in case of closure or relocation of the clinic
Why has the patient's review been moved to another page?
Why the patient's review may be rejected
Why did the patient's review disappear?
Rating and ranking
Clinic rating formula
How the rating is formed
The point system for ranking clinics
Promotion and paid services
Online appointment with a doctor
Привязка цен на услуги первичного приёма
Doctors
Doctor's personal account
How can a doctor register on the YDOC portal
How can a doctor regain access to his personal account
How to confirm a doctor's experience on YDOC
How can a doctor update a portrait photo?
How can a doctor update his place of work
When do we request confirmation based on reviews?
Trust management
Video visuals
Information about me
Viewing the doctor's page analytics
Доска памяти врачей
Раздел «Если меня не станет»
Reviews
Doctor's personal account: section«Отзывы»
How we check reviews
Memo for the doctor and clinic: how to help the patient when leaving a review
Why has the patient's review been moved to another page?
Why the patient's review may be rejected
Why is the patient's review missing?
Rules for posting responses to reviews
Private chat with a patient
Doctor's rating and ranking
Rating formula
How the doctor's rating is formed
